Flexible Access Is Not Just a Class A Amenity
How Birge & Held Uses Self-Guided Tours to Expand Access and Leasing Capacity Across a Diverse Portfolio “Flexible access has become an operational strategy. Of our 4,470 self-guided tours, 59% took place outside business hours. Those 2,637 tours created 1,978 hours of extended leasing capacity beyond the traditional workday. As search moves toward AI, that flexibility will matter even more. When a renter asks, ‘What can I tour after work...
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