As multifamily technology continues to evolve, security has become just as important as innovation. Operators today rely on an interconnected ecosystem of property management systems, CRM platforms, AI solutions, and self-guided touring technology – all of which process sensitive customer and operational data. 

That’s why we’re proud to announce that Tour24 has renewed our SOC 2 Type II compliance for the third consecutive year, an important milestone that reinforces our commitment to protecting customer data and delivering an enterprise-grade platform for the multifamily industry. 

What Is SOC 2 Type II? 

Developed by the American Institute of Certified Public Accountants (AICPA), SOC 2 Type II is one of the most recognized security standards for SaaS companies. Unlike a Type I audit, which evaluates security controls at a single point in time, a SOC 2 Type II audit verifies that those controls operate effectively over an extended period, providing independent validation that security practices are consistently followed in day-to-day operations.  

For multifamily operators, that means greater confidence that the technology supporting leasing operations is backed by independently verified security and operational controls. 

Why It Matters for Multifamily 

Today’s leasing journey extends far beyond a simple apartment tour. Prospects verify their identity, communicate with AI assistants, schedule tours, access buildings, and interact with multiple technology platforms throughout the leasing process. 

As operators continue to adopt AI, centralized leasing, and self-guided tours, protecting customer information has become a critical business requirement – not simply an IT initiative. Enterprise owners, operators, and institutional investors increasingly expect their technology partners to demonstrate independently validated security practices before implementation.  

SOC 2 Type II provides assurance. 

What This Means for Tour24 Customers 

Maintaining our SOC 2 Type II compliance reflects our ongoing investment in building a platform our customers can trust. 

For Tour24 clients, this milestone provides confidence that: 

  • Customer data is protected through independently audited security controls.  
  • Security practices are consistently maintained—not just documented.  
  • Tour24 meets enterprise-grade expectations for security, availability, and operational maturity.  
  • Security continues to evolve alongside innovations like AI-powered leasing and self-guided touring.  

Security isn’t a feature; it is a foundational part of delivering reliable technology that operators can confidently deploy across their portfolios. 

A Continued Commitment to Innovation and Trust 

At Tour24, our mission is to help multifamily operators modernize leasing through self-guided tours, AI-powered engagement, and centralized operations. As the industry evolves, our commitment extends beyond innovation to ensure that every interaction on our platform is supported by strong security practices and operational excellence. 

Maintaining SOC 2 Type II compliance represents another step in that commitment, giving our customers the confidence to embrace modern leasing technology with a trusted partner. 

As we continue to innovate, protecting the trust our customers place in Tour24 will remain one of our highest priorities.