New Survey of Prospects Finds 30 Percent of Tours Happen when Leasing Office is Closed

As the country continues to rebound from the economic instability caused by the ongoing COVID-19 pandemic, the national rent index shows rent growth is up for the second straight month. As properties look to capitalize on this momentum, Tour24, the award-winning platform for self-guided tours, is releasing new insights from a survey of nearly 250 prospects on what renters are looking for in the leasing process. The study, conducted in February and March, shows that renters want to experience a property at their own pace and two-thirds of prospects say they prefer to visit properties solo. Meanwhile, nearly 30 percent of residents toured apartments when the leasing office was closed, showcasing the need for properties to offer increased convenience and access when it comes to the touring process.

“This past year has been a pivotal one for communities as they work to evolve and meet the new needs of renters,” said Georgianna W. Oliver, founder and CEO of Tour24. “As a result, proptech adoption has exploded, driven by a real and immediate need that we know will sustain itself beyond the pandemic. This is especially true for the touring process. Tour24 was designed to give renters the ability to tour how and when they prefer – with the most valuable information at their fingertips in an easy-to-use app that guides the sales process and ultimately motivates a natural leasing decision.”

The Tour24 survey found that three in 10 prospects commit to leasing immediately following a Tour24 tour. 

“Self-guided tours are the future. Tour24 offers the most capabilities. We’ve had a really positive experience working with their product and their team, “ said Scott Villani, Chief Strategy Officer, The NRP Group. 

The demand for a more autonomous rental touring experience has led to a dramatic acceleration of activity for Tour24 including a 104 percent increase in scheduled tours per property in Q1 2021 compared to Q1 2020. 

“Renters today expect to be accommodated, so Tour24’s holistic self-guided tours that integrate audio and visual experiences, are truly a WIN-WIN for properties and prospects alike,” added Oliver.

Tour24 continues to expand its partner program and currently boasts 15 integrations with leading property management solutions, like Entrata and OneSite – as well as access providers, including Latch and Stratis. For more information about how to generate and convert more leads with Tour24, visit

About Tour24 
Tour24 is the award-winning platform for self-guided tours that empowers communities and helps future renters easily find a home on their own. Built by innovators in multifamily, Tour24 is the only provider of a truly self-guided experience that incorporates audio and visual support. Combining its transformative technology with key industry integrations, including smart home and secure verification capabilities, Tour24 is the most comprehensive solution on the market. Led by a high-caliber client success team of industry experts, Tour24 is laser focused on delivering more traffic, more tours and ultimately more leases. For more information, visit and follow us on Twitter @Tour24now. 

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