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Privacy Policy

Tour24, Inc., Terms of Use 

Tour24 (hereinafter,“Tour24”, “we”, “us”, or “our”) provides an online platform for on-demand tours of rental properties (collectively, the “Services”), which can be accessed through our website: www.tour24.io (the “Site”) and via our mobile devices app (the “Application”). 

Please read these Terms of Use and Privacy Policy (collectively, the “Terms”) carefully before continuing with your use of the Services. These Terms are a legally binding agreement governing your access to the Site, Application and use of the Services and all Content (defined below) therein. IF YOU OR YOUR GUESTS DO NOT AGREE WITH THESE TERMS, DO NOT USE THE SERVICES. Your express consent to these Terms of Use or use of any aspect of the Services (including without limitation our websites and mobile applications) signifies your agreement with these Terms of Use, whether or not you or your guests become a registered user of the Services. If you accept or agree to these Terms on behalf of a company, guest or other legal entity, you represent and warrant that you have the authority to bind that company, guest or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company, guest or other legal entity. Failure to use the Site and/or the Application in accordance with these Terms may subject you to civil and criminal penalties.

THE SITE, APPLICATION AND SERVICES COMPRISE AN ONLINE PLATFORM THROUGH WHICH PARTNERS MAY CREATE LISTINGS (DEFINED BELOW) FOR USERS (DEFINED BELOW) TO LEARN ABOUT AND VISIT LISTINGS. YOU UNDERSTAND AND AGREE THAT TOUR24 IS NOT A PARTY TO ANY AGREEMENTS ENTERED INTO BETWEEN PARTNERS AND VISITORS, NOR IS TOUR24 A REAL ESTATE BROKER, AGENT OR INSURER. TOUR24 HAS NO CONTROL OVER THE CONDUCT OF PARTNERS, VISITORS AND OTHER USERS OF THE SITE, APPLICATION AND SERVICES OR ANY LISTINGS, AND DISCLAIMS ALL LIABILITY IN THIS REGARD. 

THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION/JURY TRIAL WAIVER PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. BY AGREEING TO THESE TERMS AND THE ARBITRATION AND CLASS ACTION WAIVER PROVISION, YOU WAIVE YOUR RIGHT TO BRING A LAWSUIT IN COURT.

Definitions 

“Content” means all text, graphics, images, music, software (excluding the Application), audio, video, information or other materials that Tour24 makes available through the Site, Application, or Services, including any Content licensed from a third party, including User Content. 

“Listing” means a rental property or space that is listed by a Partner as available for tour via the Site, Application, and Services. 

“Partner” means a user who creates a Listing via the Site, Application and Services. 

“Tax” or “Taxes” mean any sales taxes, value added taxes (VAT), goods and services taxes (GST) and other similar municipal, state and federal indirect or other withholding and personal or corporate income taxes. Certain areas of the Site and Application (and your access to or use of certain aspects of the Services and Content) may have different terms and conditions posted or may require you to agree with and accept additional terms and conditions. If there is a conflict between these Terms and terms and conditions posted for a specific area of the Site, Application, Services or Content, the latter terms and conditions will take precedence with respect to your use of or access to that area of the Site, Application, Services, or Content.

“User” means a person who completes Tour24’s account registration process, including, but not limited to, Partners and Visitors, as described under “Account Registration” below, or guests thereof. 

“User Content” means all Content that a user posts, uploads, publishes, submits or transmits to be made available through the Site, Application or Services. 

“Visitor” means a user who visits a Listing via the Site, Application or Services. 

Account Registration 

In order to access certain features of the Site and Application, and to visit or create a Listing, you must register. You agree to provide accurate, current and complete information during the registration. You may only connect to the Service through your Account and in accordance with our access procedures. By providing us with your email address you consent to our sending you Service-related notices. You must be eighteen (18) years of age or older to use the Service. 

Listings 

The Site, Application and Services can be used to facilitate the listing and visitation of residential and other properties (“Listings”). Such Listings are included on the Site, Application and Services by Partners. 

Tour24 is not an owner or operator of properties, nor is it a provider of properties, and Tour24 does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control properties, including, but not limited to, residential or commercial rental units and Tour24’s role is solely to facilitate the availability of the Site, Application and Services for users and to provide services related thereto. Similarly, Tour24 is not a contracting agent or representative of any Partner, real estate agency or brokerage. 

Please note that Tour24 reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that Tour24, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services.

PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE THE VISITING OF LISTINGS. TOUR24 CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY LISTING. TOUR24 IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS. ACCORDINGLY, ANY IN-PERSON VISIT OF A LISTING WILL BE MADE AT THE VISITOR’S OWN RISK. 

Modifications 

Tour24 reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application or provide you with notice of the modification. By continuing to access or use the Site, Application or Services after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.

User Content; No Endorsement 

Tour24 does not endorse any Users or any Listings. In addition, although these Terms require Users to provide accurate information, we do not attempt to confirm, and do not confirm, any User’s purported identity. As such, you acknowledge and agree that we are not responsible for any Content and we make no guarantees regarding the accuracy, currency, suitability, or quality of any Content. Your interactions with Listings are solely between you and such Listings and we are not responsible or liable with respect to any such interactions. Tour24 will not be responsible for any damage or harm resulting from your interactions with other Users. By using the Site, Application or Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Users or other third parties will be limited to a claim against the particular User(s) or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from Tour24 with respect to such actions or omissions. If there is a dispute between you and any Listing, we are under no obligation to become involved. We reserve the right to change, condense or delete any content, information, or other materials on the Service (including your @Content)

User Conduct 

You understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations, and Tax obligations that may apply to your use of the Site, Application, Services and Content. In connection with your use of our Site, Application and Services, you may not and you agree that you will not: 

  1. When visiting Listings in person, you agree not to damage any property (whether physical, digital, or otherwise) or harm any person. Visitors will be responsible for any damage, injury or harm caused as a result of visiting Listings, or any violations of any local, state, provincial, national, or other local laws or community regulations, or any order of a court; 
  1. engage in inappropriate or offensive behavior on tours, including threatening others, engaging in loud or disruptive behavior, smoking, vaping, or lighting open flames, harassing staff, residents or other visitors, consuming food or beverages in units or amenity spaces unless permitted, using amenities unless permitted, removing or altering or defacing property, or stealing items from units or common areas; 
  1. use manual or automated software, devices, script robots, other means or processes to access, “scrape”, “crawl” or “spider” any web pages or other services contained in the Site, Application, Services or Content; use the Site, Application or Services for any commercial or other purposes that are not expressly permitted by these Terms;  
  1. copy, store or otherwise access any information contained on the Site, Application, Services or Content for purposes not expressly permitted by these Terms; 
  1. infringe the rights of any persons or entity, including without limitation, their intellectual property, privacy, publicity or contractual rights; 
  1. access properties except during your tour appointment windows, and that any violation of such tour window hours will constitute trespassing; 
  1. leave the tour boundaries, and that by leaving the designated tour path constitutes trespassing; 
  1. access items provided to you (including, but not limited to, key fobs) outside of tour hours; and you further agree to return all such items immediately after your tour; 
  1. provide access to Tour24 items (including, but not limited to, key fobs) to anyone not expressly authorized to receive such items; 
  1. tampering with surveillance equipment, access devices, smart locks, signage, or other Tour 24 property; 
  1. unlock doors or windows in units;  
  1. interfere with or damage our Site, Application or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology;
  1. use our Site, Application or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers; use our Site, Application or Services in connection with the distribution of unsolicited commercial email (“spam”) or advertisements unrelated to renting a Listing; 
  1. “stalk” or harass any other user of our Site, Application, or Services or collect, process or store any personally identifiable information about any other user other than for purposes of transacting as a Tour24 Visitor or Partner; 
  1. register for Tour24 on behalf of an individual other than yourself; contact a Partner for any purpose other than asking a question related to a Listing, such Partner’s Listings; recruit or otherwise solicit any Partner or other User to join third party services or websites that are competitive to Tour24, without Tour24’s prior writtenapproval; 
  1. impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity; 
  1. create user accounts under false or fraudulent pretenses, create or use an account for anyone other than yourself, or create multiple active user accounts for improper purposes, including to violate these Terms; 
  1. list, advertise, or photograph units for false or fraudulent rental postings; 
  1. promote, endorse, or further illegal activities; 
  1. use automated scripts to collect information or otherwise interact with the Site, Application or Services; use the Site, Application and Services to find a Partner or Visitor and then complete a Visiting of Listing transaction independent of the Site, Application or Services in order to circumvent the obligation to pay any Service Fees related to Tour24’s provision of the Services; 
  1. systematically retrieve data or other content from our Site, Application or Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise; 
  1. use, display, mirror or frame the Site or Application, or any individual element within the Site, Services, or Application, Tour24’s name, any Tour24 trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without Tour24’s express written consent; 
  1.  Access, tamper with, probe, scan or use non-public area of the Site or Application, Tour24’s computer systems, or the technical delivery systems of Tour24’s providers; 
  1. attempt to probe, scan, or test the vulnerability of any Tour24 system or network or breach any security or authentication measures; avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Tour24 or any of Tour24’s providers or any other third party (including another user) to protect the Site, Services, Application or Content; 
  1. forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site, Services, Application or Content to send altered, deceptive or false source-identifying information; 
  1. attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Site, Services, Application or Content; or advocate, encourage, or assist any third party in doing any of the foregoing. 
  1. You agree that any access credentials, instructions, codes, links, or entry mechanisms provided to you in connection with a self-guided tour are intended solely for your personal use and only for the authorized date and time of your scheduled tour. You shall not share, distribute, duplicate, misuse, or otherwise make available such access credentials to any other person. 
  1. You further agree not to create, enable, or facilitate any unsecured, unauthorized, or unlawful access to the building, amenities, common areas, or residential units, whether for yourself or for any third party. Any attempt to bypass security measures, extend access beyond the permitted scope, or allow unauthorized entry is strictly prohibited. 
  1. The conversational AI functionality is provided solely to offer general information about the community, property features, availability, policies, and related leasing inquiries. You agree to use this functionality only for its intended purpose. 
  1. You shall not attempt to misuse, manipulate, or circumvent the AI’s intended operation, including but not limited to attempting to prompt the system to provide unauthorized information, generate inappropriate, unlawful, discriminatory, or harmful content, or to alter, degrade, or retrain the system through repeated inputs or adversarial interactions. 

Tour24 will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Tour24 may involve and cooperate with law enforcement authorities in prosecuting users who violate these Terms. You acknowledge that Tour24 has no obligation to monitor your access to or use of the Site, Application, Services or Content or to review or edit any User Content, but has the right to do so for the purpose of operating the Site, Application and Services, to ensure your compliance with these Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Tour24 reserves the right, at any time and without prior notice, to remove or disable access to any Content that Tour24, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services. 

Location Verification 

  1. Description of Service. When using the location service, we may request your permission to obtain your location using your mobile phone. Your location information will only be used to confirm that you are in the vicinity of the Listing(s) you are requesting to view. Tour24 will track and report locations that you are touring while on the property. This information is collected and passed to the property management company within 24 hours of your tour. The information can also be used to enhance Tour24’s service. Tour24 is not responsible for the timeframe in which the property management company retains this information. Your consent to opt-in to the location service will be obtained by accepting the terms and conditions when enrolling to schedule an appointment. 

The Application is not a Cellular Provider (i.e. AT&T, Sprint, T-Mobile, Verizon Wireless and others) application. If you use the Application, it may require your Cellular Provider to disclose your customer information, including mobile phone location information, to the application provider or some other third party. By providing your consent, you authorize your Cellular Provider to disclose your information to third parties to enable the Application. Check your Cellular Provider’s policies for more information about how it collects, accesses, uses, or discloses your information. You acknowledge and agree that 

  1. your relationship with Tour24 is separate from your relationship with your Cellular Provider; 
  1. your Cellular Provider is not responsible for the Application; and 
  1. you will hold harmless your Cellular Provider and its subsidiaries, affiliates, officers, employees, agents, successors and assigns from any judgments, claims, actions, losses, liabilities or expenses arising from or attributable to the application or Tour24’s acts or omissions.
  1. Opting Out. When using this location service, you will be automatically opted out of the service after the property tour is complete and you leave the property premises. You will not be located after unless you use the Application again and provide your consent to be located at that time.
  1. Protecting your Privacy. Your privacy is very important to us and so this service uses only secure HTTPS communication with SSL Encryption to obtain your location data. When using this service, your location will be used to verify you are in the vicinity of the Listing(s) you are requesting to view. Tour24 will track and report locations that you are touring while on the property. This information is collected and passed to the property management company within 24 hours of your tour. The information can also be used to enhance Tour24’s service. Tour24 is not responsible for the timeframe in which the property management company retains this information. Your consent to opt-in to the location service will be obtained by accepting the terms and conditions when registering to schedule an appointment. 
  1. Sharing information. Your location data (latitude, longitude and accuracy estimate) will not be shared with anyone or used for any purpose other than its intended use. 
  1. Contact Us. For more information or help with this service, please email us support@tour24.io or call 1-888-297-7411. 

Ownership 

The Site, Application, Services, and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You acknowledge and agree that the Site, Application, Services and Content, including all associated intellectual property rights is the exclusive property of Tour24 and its licensors. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Site, Application, Services, or Content. 

Application License 

Subject to your compliance with these Terms, Tour24 grants you a limited non-exclusive, nontransferable license to download and install a copy of the Application on a single mobile device or computer that you own or control and run such copy of the Application solely for your own personal non-commercial use. Furthermore, with respect to any App Store Sourced Application (defined below), you will only use the App Store Sourced Application. 

Tour24 Content and User Content License 

Subject to your compliance with the terms and conditions of these Terms, Tour24 grants you a limited, non-exclusive, non-transferable license, to: 

  1. access and view any Tour24 Content solely for your personal and non-commercial purposes; and 
  1. access and view any User Content to which you are permitted access, solely for your personal and non-commercial purposes. You have no right to sublicense the license rights granted in this section. 

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, broadcast or otherwise exploit the Site, Application, Services, or Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Tour24 or its licensors, except for the licenses and rights expressly granted in these Terms.